JavaScript must be enabled in your web browser before using this form. You can enable now JavaScript via the Tools/Options menu of your web browser. After doing so, select the View/Reload or View/Refresh menu item to clear this message.
Communications Customer Satisfaction Survey
Instructions
The Communications Bureau directs the District's communication with key stakeholders such as the media, parents, businesses, employees, and other organizations. This Department utilizes public relations, internal and external communications, and public broadcasting to inform and engage the public in the District's educational mission. Please tell us how well we are serving you by completing the following survey. Please be assured that your responses will remain confidential. Your responses will provide valuable information. Thank you for your participation.
Please click the circle next to the description most applicable to you.
1.
Which category best describes your affiliation with Miami-Dade County Public Schools?
Parent/Guardian of Student
Student
Employee
Vendor
Volunteer
Employment Seeker
Member of Media
Business Partner
Representative of a Community Organization
Other:
2.
Gender
Male
Female
3.
Ethnicity
White/Non-Hispanic
Black/Non-Hispanic
Hispanic
Haitian
Asian/Pacific Islander
American Indian/Alaskan Native
Other
For each of the following statements, please click the circle to the phrase that most accurately describes your feelings about each statement. Please note that the responses are not always in the same order:
4.
Did you initiate contact by calling the School Board Administration Building Switchboard (305) 995-1000?
Yes
No (Skip to Q. 10)
5.
How many times would you estimate the telephone rang before being answered by a switchboard operator?
Less than three rings
Between three and five rings
Between six and nine rings
Ten rings or more
6.
Did the switchboard operator identify himself/herself?
No
7.
How would you rate the switchboard operator as to courtesy?
Excellent
Good
Fair
Poor
8.
How would you rate the switchboard operator as to expertise?
9.
How many times were you transferred to various staff members, before being connected with the appropriate employee?
None
Once
Twice
Three times
More than three times
10.
With which office/division in the Communications Bureau did you have contact?
The Citizen Information Center
Media Relations (Skip to Q. 18)
WLRN (Skip to Q. 25)
Spanish Translation Services (Skip to Q. 34)
Haitian-Creole Translation Services (Skip to Q. 42)
Haitian Relations (Skip to Q. 50)
Bureau of Cultural Affairs (Hispanic Affairs) (Skip to Q. 58)
Public Relations (Skip to Q. 65)
11.
How did you contact the Citizen Information Center?
Telephone
In person (Skip to Q. 14)
Via letter or Email (Skip to Q. 14)
12.
Did the Citizen Information Center staff member who answered the telephone identify himself/herself and the department?
13.
How many times were you transferred within the Citizen Information Center?
Three or more times
14.
How would you rate the Citizen Information Center staff member(s) who assisted you as to courtesy?
15.
How would you rate the Citizen Information Center staff member(s) who assisted you as to expertise?
16.
How would you rate the overall quality of customer service in the Citizen Information Center?
17.
If you made a public records request, how would you rate the efficiency of the staff of the Citizen Information Center in responding to your request?
Not applicable
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to the Citizen Information Center.
Thank you very much for participating in this effort to improve the service provided to the District's stakeholders. Please continue only if you are rating recent interactions with additional departments/divisions within the Communications Bureau, otherwise page down to the the end of the survey and click submit.
18.
How did you contact the Media Relations Division?
In person (Skip to Q. 21)
Via letter or Email (Skip to Q. 21)
19.
Did the Media Relations staff member who answered the telephone identify himself/herself and the department?
20.
How many times were you transferred within the Media Relations Division?
21.
How would you rate the Media Relations staff member(s) who assisted you as to courtesy?
22.
How would you rate the Media Relations staff member(s) who assisted you as to expertise?
23.
How would you rate the overall quality of customer service in the Media Relations Division?
24.
How would you rate the quality of media (print and electronic) support and professionalism for the District's initiatives?
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to the Media Relations Division.
Thank you very much for participating in this effort to improve the service provided to the District's stakeholders. Please continue only if you are rating recent interactions with additional departments/divisions within the Communications Bureau, otherwise page down to the end of the survey and click submit.
25.
How did you contact WLRN?
In person (Click here to skip to 28) (Skip to Q. 28)
Via letter or Email (Click here to skip to 28) (Skip to Q. 28)
26.
Did the WLRN staff member who answered the telephone identify himself/herself and WLRN?
27.
How many times were you transferred within WLRN?
28.
How would you rate the WLRN staff member(s) who assisted you as to courtesy?
29.
How would you rate the WLRN staff member(s) who assisted you as to expertise?
30.
How would you rate the overall quality of customer service in WLRN?
31.
If you have ever watched programming on WLRN TV, how would you rate WLRN's broadcast programming support for public education in M-DCPS?
I have not watched programming on WLRN TV.
32.
If you have ever listened to programming on WLRN Radio, how would you rate WLRN's broadcast programming support for public education in M-DCPS?
I have not listened to WLRN Radio.
33.
If you have ever watched the television magazine show "Class Act," how would you rate the show as an effective medium to showcase the progress being made in closing the achievement gap in education in M-DCPS?
I have not watched "Class Act."
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to WLRN.
Thank you very much for participating in this effort to improve the service provided to the District's stakeholders. Please continue only if you are rating recent interactions with additional departments/divisions within the Communications Bureau, otherwise page down to the end of the survey and click Submit.
34.
How did you contact Spanish Translation Services?
In person (Skip to Q. 37)
Via letter or Email (Skip to Q. 37)
35.
Did the Spanish Translation Services staff member who answered the telephone identify himself/herself and the department?
36.
How many times were you transferred within Spanish Translation Services?
37.
How would you rate the Spanish Translation Services staff member(s) who assisted you as to courtesy?
38.
How would you rate the Spanish Translation Services staff member(s) who assisted you as to expertise?
39.
How would you rate the overall quality of customer service in Spanish Translation Services?
40.
How would you rate the quality of Spanish translation services offered?
41.
How would you rate the efficiency of Spanish translation services offered?
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to Spanish Translation Services.
42.
How did you contact Haitian-Creole Translation Services?
In person (Skip to Q. 45)
Via letter or Email (Skip to Q. 45)
43.
Did the Haitian-Creole Translation Services staff member who answered the telephone identify himself/herself and the department?
44.
How many times were you transferred within Haitian-Creole Translation Services?
45.
How would you rate the Haitian-Creole Translation Services staff member(s) who assisted you as to courtesy?
46.
How would you rate the Haitian-Creole Translation Services staff member(s) who assisted you as to expertise?
47.
How would you rate the overall quality of customer service in Haitian-Creole Translation Services?
48.
How would you rate the quality of Haitian-Creole translation services offered?
49.
How would you rate the efficiency of Haitian-Creole translation services offered?
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to Haitian-Creole Translation Services.
50.
How did you contact the Haitian Relations Department?
In person (Click here to skip to 53) (Skip to Q. 53)
Via letter or Email (click here to skip to 53) (Skip to Q. 53)
51.
Did the Haitian Relations Department staff member(s) who answered the telephone identify himself/herself and the department?
52.
How many times were you transferred within the Haitian Relations Department?
53.
How would you rate the Haitian Relations Department staff member(s) who assisted you as to courtesy?
54.
How would you rate the Haitian Relations Department staff member(s) who assisted you as to expertise?
55.
How would you rate the overall quality of customer service in the Haitian Relations Department?
56.
How would you rate the effectiveness of the outreach to the Haitian community offered by the Haitian Relations Department?
57.
How would you rate the quality of the information provided by Radyo Lekol?
This concludes the portion of the Communications Bureau Customer Satisfaction Survey pertaining to Haitian Relations.
58.
How did you contact the Bureau of Cultural Affairs (Hispanic Relations)?
In person (Skip to Q. 61)
Via letter or Email (Skip to Q. 61)
59.
Did the Bureau of Cultural Affairs (Hispanic Relations) staff member who answered the telephone identify himself/herself and the department?
60.
How many times were you transferred within the Bureau of Cultural Affairs (Hispanic Relations)?
61.
How would you rate the Bureau of Cultural Affairs (Hispanic Relations) staff member(s) who assisted you as to courtesy?
62.
How would you rate the Bureau of Cultural Affairs (Hispanic Relations) staff member(s) who assisted you as to expertise?
63.
How would you rate the overall quality of customer service in the Bureau of Cultural Affairs (Hispanic Relations)?
64.
How would you rate the effectiveness of the outreach to the Hispanic community offered by the Bureau of Cultural Affairs (Hispanic Relations)?
This concludes this portion of the Communications Bureau Customer Satisfaction Survey pertaining to the Bureau of Cultural Affairs (Hispanic Relations).
Thank you very much for participating in this effort to improve the service provided to the District's stakeholders. Please continue only if you are rating recent interactions with the Division of Public Relations, otherwise page down to the end of the survey and click Submit.
65.
How did you contact the Division of Public Relations?
In person (Skip to Q. 68)
Via letter or Email (Skip to Q. 68)
66.
Did the Division of Public Relations staff member who answered the telephone identify himself/herself and the department?
67.
How many times were you transferred within the Division of Public Relations?
68.
How would you rate the Division of Public Relations staff member(s) who assisted you as to courtesy?
69.
How would you rate the Division of Public Relations staff member(s) who assisted you as to expertise?
70.
How would you rate the overall quality of customer service in the Division of Public Relations?
71.
How would you rate the effectiveness of the public relations campaigns (Superintendent's Annual Meetings, Connect-Ed, reading in Progress, etc.) in enhancing the image of public education?
Created with SurveyGold survey software - www.surveygold.com