Important Update Regarding the Use of My School Online Platform

The first three days of distance learning for Miami-Dade County Public Schools (M-DCPS) students, parents, teachers and administrators have been challenging. The District continues to be the target of various cyber attacks designed to cause disruptions in Internet service, impeding teaching and learning. These attacks, as well as an initial third-party software glitch, have hampered M-DCPS’ ability to detect, diagnose and resolve issues that users may be experiencing on the K12 platform, used for My School Online. The District is making necessary adjustments to the platform to resolve any issues and provide an improved online educational experience.

Beginning tomorrow, September 3, all students in grades 6-12 will utilize Microsoft Teams, Zoom through Microsoft Teams or an alternate pathway, as determined by each school and teacher, for live instruction. While the K12 platform is suspended for these grade levels, District staff will work with K12 to address all issues that have been detected and generate solutions to optimize the experience as expected. K12 has experienced problems nationally with the system these higher grades utilize for distance learning.

Students in grades Pre-K-5 will continue to use the K12 platform for Class Connect sessions and coursework. Data analysis indicates that while there are still some connectivity challenges in this area for these grades, overall student performance and engagement supports remaining on the platform. Teachers will have an opportunity to provide direct feedback. District staff and K12 managers will actively work to address any issues.

By September 11, the District will make a determination on whether a return to the K12 platform is recommended for grades 6-12, as well as the continued use of the platform for grades Pre-K-5.

For the most up-to-date information, please download the Dadeschools mobile app to your iPhone or Android device. Follow us on Twitter @mdcps and @miamisup, on Instagram @miamischools and @miamisup, and on Facebook at MiamiSchools and AlbertoCarvalho